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How to Know When You Should Outsource Your Business

How to Know When You Should Outsource Your Business

Companies turn to outsourcing for various reasons, since this strategic decision can offer a whole range of services and benefits. Usually, this resolution is shaped by a variety of motivations, such as cost reduction, service improvement or finding specialized skills. The trend is a prevalent practice in information management, as new technology has made outsourcing that task easier.  Technology turned it into an accessible tool for both big and small businesses. And this tool can be turned into a key to success when you know how to make good use of it.

Let’s look more into the matter and explore its capabilities. We’ve collected five signs that you need to start outsourcing for your business.

1. You struggle to meet your deadlines

Failing to meet your deadlines, when working with a customer is simply unacceptable. It damages your reputation and might cause unpleasant penalties. It all starts with failing to accomplish your inside goals within a timeframe and should be your wake-up call.

2. Your customer service leaves much to be desired

Establishing an in-house support department is costly, not only it requires a lot of room and hardware in the office, but it’s also incredibly time-consuming. Even if you manage to get mediocre customer service, it hardly satisfies your clients and doesn’t generate leads.

3. You lack staff with specialized skills

Finding a professional employee can be challenging and expensive. Moreover, if the tasks only appear once in a while, hiring a full-time in-house worker isn’t cost-effective. However, it doesn’t make seldom tasks less critical, they should be done by professionals who have the skills and expertise to create high-quality work.

4. Absence of business growth

Startups and small businesses experience a lack of growth very often. Due to excess of administrative tasks companies don’t have time to plan expansion effectively. Small budgets also can limit their ability to increase staffing or invest in new office and equipment. All this results in turned down opportunities and lost profit.

5. You can’t keep up with competitors

As Deloitte’s 2018 Global Outsourcing Survey highlights, cost optimization is still a primary reason for outsourcing, but it is no longer at the top of the list. If you can’t keep up with competition, pay attention to your competitors.  Smart budget and staff allocation can mark a turning point for your business. Outsourcing can be a solution not only to partner with experts you don’t have but to integrate services that the company couldn’t provide on its own.

These signs are common for all businesses; offshore outsourcing has great potential and can offer various services. Let’s have a close look at things it has to offer in the logistics sphere.


Attract IT-specialists to develop and support your website or a customized software solution. Your web-page is often the face of the company, thus saving on it is a dangerous idea. It has to be up-to-date, comply with the latest trends and effectively provide the required services. If your website isn’t looking good and running smoothly – it decreases consumers’ trust, damages your reputation and plateaus your sales. Outsourcing IT-specialists can satisfy these needs and is also cost-effective in comparison to running an in-house department. You might even get a customized tracking system which is an excellent tool for business growth and improved customer service. It gives you and your clients accurate data about carriage status and enables efficient planning.

Customer service

Outsourcing companies have years of experience and expertise to provide you with the best cost-effective solution. Especially if you have an international clientele, being available 24/7 upgrades your customer service and boosts customer satisfaction. For instance, while your western team is sound asleep, your eastern department is taking care of your business and your clients’ needs.

Administrative staff

Logistics never sleeps. Various issues occur during handling, shipping or warehousing. Apart from customer service, it would be best if you also had experienced people to address the problems that might happen during the delivery. That is where logistics coordinators and track and trace teams come into play. Regardless of the time of the day, your team continually keeps an eye out of you, enabling trouble-free in-time deliveries.

“By outsourcing the day to day back-office tasks, the business owner has more time to focus on generating income”

Laura Lee Sparks, the owner of Legal Marketing Maven

Outsourcing your business is a great tool.  It allows you to build a team of skilled professionals without the burden of paying payroll taxes and expenses such as health insurance.  With technology at hand, outsourcing can make a powerful impact on company’s growth, productivity, and bottom lines.

It can help you reduce budgets within a particular function, to advance the business more broadly. However, to achieve top performance companies must approach it correctly.

Effective outsourcing is not about hiring more people, but the opportunity to transform and advance the pattern on work. It allows investing in a more robust integration and technology that will boost your productivity.

Effective outsourcing is not about handing over the reign and relaxing. It is about removing yourself from low-level operations in favor of the long-term success of your business.

Partnering with Zelh eliminates the need for a traditional “brick and mortar” operations; we streamline the entire process start to finish – screening, hiring and managing your workforce has never been easier.